Privacy Policy

Welcome to candyBet (“we,” “us,” or “our”). We are committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy explains how we collect, use, store, and share your information when you access our website at candybet.gb.net and use our services. By using our website and services, you agree to the terms set out in this policy. If you do not agree, please do not use our services.

1. Data Controller

The data controller responsible for your personal data is candyBet Ltd, registered and operating in the United Kingdom. For any questions or concerns about your privacy or this policy, you may contact our Data Protection Officer at [email protected].

2. Personal Data We Collect

To provide you with our services and comply with legal requirements, we collect the following types of personal data:

  • Full name (first name and surname)
  • Contact details including email address, telephone number, and postal address
  • Date of birth and gender for identity verification and age confirmation
  • Account registration information and profile details
  • Payment and transaction history, including deposits and withdrawals
  • IP address and device information (such as browser type and operating system)
  • Usage data including login times, game activity, and location data where permitted
  • Documents submitted for identity verification and compliance with anti-money laundering (AML) and responsible gambling laws
  • Special category data, such as health or ethnicity, only if voluntarily provided and strictly for compliance or responsible gaming purposes
  • Information from third-party sources for fraud prevention and responsible gambling checks

3. How We Use Your Data

Your personal data is used for the following purposes:

  • To create, manage, and maintain your candyBet account
  • To verify your identity and age, ensuring compliance with UK gambling laws
  • To process payments and withdrawals securely
  • To comply with legal and regulatory obligations, including AML and responsible gambling requirements
  • To communicate important updates about your account, service changes, or policy amendments
  • To manage promotions, bonuses, and competitions where applicable
  • To send marketing communications, subject to your consent
  • To personalise and improve your user experience on our platform
  • To monitor and analyse usage patterns to enhance our services and detect suspicious or fraudulent activity
  • To conduct internal audits and generate statistical reports

4. Legal Basis for Processing Your Data

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Gambling Act 2005. Our lawful bases for processing include:

  • Your explicit consent, where required
  • The performance of a contract between you and candyBet
  • Compliance with legal obligations
  • Our legitimate interests, such as fraud prevention, service improvement, and business operations, balanced against your rights and freedoms

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy and to comply with applicable laws and regulations. Typically, data is kept for up to five years after account closure or last activity. In certain cases, such as ongoing investigations, self-exclusion periods, or regulatory requirements, data may be retained for longer periods.

6. Marketing and Communications

With your consent, we may send you marketing materials about our products, services, or those of selected partners. You can manage your marketing preferences or opt out at any time through your account settings or by following the unsubscribe link in our communications. We respect your choices and will never send marketing without your permission.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These include:

  • Essential cookies to enable core website functionality and security
  • Preference cookies to remember your settings and login details
  • Analytical cookies to understand how users interact with our site and improve performance
  • Advertising cookies to deliver relevant ads based on your interests

You can control or disable cookies through your browser settings; however, some cookies are necessary for the site to function properly.

8. Sharing Your Data

Your personal data may be shared with:

  • Trusted third-party service providers assisting with payments, IT services, customer support, and marketing
  • Regulators and law enforcement agencies where required by law or to protect against fraud and other illegal activities
  • Verification and responsible gambling organisations to ensure compliance and player protection
  • Other companies within the candyBet corporate group
  • Any third parties you have authorised us to share your data with

If your data is transferred outside the UK, we ensure appropriate safeguards such as Standard Contractual Clauses are in place to protect your privacy.

9. Data Security

We implement robust technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our security practices are regularly reviewed and updated to maintain high standards of data protection.

10. Your Rights

You have the following rights regarding your personal data under UK data protection law:

  • The right to be informed about how your data is used
  • The right to access your personal data
  • The right to correct inaccurate or incomplete data
  • The right to request deletion of your data in certain circumstances
  • The right to restrict or object to certain processing activities
  • The right to data portability, allowing you to receive your data in a structured, commonly used format
  • The right to withdraw consent at any time without affecting prior processing
  • The right not to be subject to automated decision-making that significantly affects you

To exercise any of these rights, please contact us at [email protected]. We will respond promptly in accordance with legal requirements.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidance. Any changes will be posted on this page with an updated revision date. Continued use of our services after such changes constitutes acceptance of the revised policy.

12. Complaints

If you have concerns about how we handle your personal data, please contact us first at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK’s independent data protection authority. You can find more information and make a complaint via their official website: https://ico.org.uk.

13. Responsible Gambling

We are committed to promoting responsible gambling and protecting vulnerable players. For support and advice, please visit the UK Gambling Commission’s responsible gambling resources at https://www.gamblingcommission.gov.uk or organisations such as BeGambleAware.

Last updated: 27.06.2024