Responsible Gaming at candyBet

At candyBet, we are dedicated to providing a safe, transparent, and enjoyable gaming environment for all our players in the United Kingdom. We recognise that gambling should be a form of entertainment, never a source of distress or harm. To support this, we have implemented a comprehensive Responsible Gaming policy aligned with UK legislation and best practices to help you stay in control of your play.

Our Commitment to Safe Gambling

Gambling can be a fun and thrilling activity when approached responsibly. However, we understand that some individuals may experience difficulties managing their gambling habits. candyBet is committed to fostering a secure platform where players can enjoy gaming with confidence, supported by practical tools and resources designed to prevent and address problem gambling.

Tools to Help You Stay in Control

We provide a range of features to empower you to manage your gambling activity effectively:

  • Deposit Limits: Set daily, weekly, or monthly limits on the amount you deposit to control your spending.
  • Wager and Loss Limits: Define maximum stakes and losses to help keep your gameplay within safe financial boundaries.
  • Session Time Limits: Choose how long you wish to play and receive reminders to take breaks, helping you avoid excessive gaming sessions.
  • Reality Checks: Periodic pop-ups during gameplay to remind you of the time spent and encourage responsible breaks.
  • Self-Exclusion: Temporarily restrict your access to your account for a period ranging from 24 hours up to six months or longer, if required.
  • Permanent Account Closure: If you decide to stop gambling altogether, you can request full account closure at any time.

Recognising the Signs of Problem Gambling

It is important to be aware of behaviours that may indicate gambling is becoming a problem. You might want to seek help if you:

  • Gamble to recover money lost previously.
  • Borrow money or use funds meant for essentials to gamble.
  • Spend more time or money gambling than you intended.
  • Neglect work, family, or social commitments due to gambling.
  • Feel restless or irritable when trying to cut down or stop gambling.
  • Lie to others about your gambling habits.
  • Constantly think about gambling or planning your next bet.

If you recognise any of these signs in yourself or someone you know, we encourage you to take action early and seek professional support.

Guidelines for Responsible Gambling

To help you maintain a healthy relationship with gambling, consider the following advice:

  1. Set a budget before you start gambling and stick to it strictly.
  2. View gambling as entertainment, not a way to make money.
  3. Avoid chasing losses or increasing stakes impulsively.
  4. Never gamble with money you cannot afford to lose.
  5. Take regular breaks during gaming sessions to maintain perspective.
  6. Balance gambling with other social, recreational, or work activities.
  7. Avoid gambling when feeling stressed, upset, or under the influence of alcohol or drugs.
  8. Use the tools and limits offered by candyBet to control your play.

Self-Assessment and Support Services

If you are unsure about your gambling behaviour, we recommend completing a self-assessment questionnaire available on our website. This can help you identify potential risks and guide you towards appropriate measures.

For confidential advice and support, our Responsible Gambling Team is available via email at [email protected] or through our Live Chat service.

Account Closure and Self-Exclusion Procedures

  • Temporary Self-Exclusion: You can exclude yourself from playing for a minimum of 24 hours up to six months. During this period, access to your account will be blocked.
  • Permanent Account Closure: If you wish to permanently close your account, please contact Customer Support. Prior to closure, we advise withdrawing any remaining balance.
  • Reactivation Policy: Accounts closed for reasons other than problem gambling may be reactivated upon request, subject to a review by our Responsible Gaming Team to ensure your safety.

Protecting Minors and Vulnerable Individuals

candyBet strictly prohibits gambling by anyone under the age of 18, in compliance with UK law. We employ rigorous age verification checks during registration and monitor accounts to prevent underage gambling.

We encourage parents and guardians to use parental control and filtering software such as Net Nanny or Qustodio to restrict access to gambling sites.

To safeguard your account, please:

  • Keep your login details confidential and never share your password.
  • Always log out after playing, especially on shared devices.
  • Avoid saving passwords on devices accessible by others.

For more information on online safety for children, visit Better Internet for Kids.

Support Organisations and Resources

If you or someone you know is experiencing difficulties with gambling, professional help is available. We recommend contacting these trusted organisations:

  • GamCare – UK’s leading provider of free information, advice, and support for problem gambling.
  • Gambling Therapy – Online support and counselling for gambling issues.
  • BeGambleAware – Provides tools and advice to help you gamble responsibly.
  • Gamblers Anonymous UK – Support groups for those seeking recovery.

Additionally, we encourage the use of free blocking software such as BetBlocker, which allows you to restrict access to gambling websites across multiple devices.

Legal Compliance and Your Rights

candyBet operates under the strict regulations of the UK Gambling Commission (Gambling Commission). We adhere to the UK Gambling Act 2005 and subsequent amendments to ensure fair play, transparency, and player protection.

Your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and our Privacy Policy. You have the right to access, correct, or request deletion of your data.

Contact Us

If you have any questions or concerns about responsible gaming, please do not hesitate to contact our dedicated team at [email protected] or via Live Chat on our website. We are here to support you 24/7.

Remember: Gambling should always be fun and controlled. Stay aware, set limits, and seek help if you need it. Your well-being is our priority.