Terms and Conditions

Last Updated: 27 April 2024

1. Introduction

1.1 These Terms and Conditions (“Terms”) govern your use of the candyBet website located at candybet.gb.net (“Site”) and all services provided by candyBet (“we”, “us”, “our”).

1.2 By registering an account, depositing funds, or otherwise using our services, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, Responsible Gambling Policy, and any other policies referenced herein.

1.3 If you do not accept any part of these Terms, you must not use our services.

2. Definitions

  • Player/User/You: Any individual who registers or plays on the Site.
  • Account: Your personal profile created on the Site.
  • Games: All gambling products offered on the Site, including casino games, sports betting, virtual games, and live dealer games.
  • Operator: The entity licensed and authorised to operate candyBet in the United Kingdom.
  • Bonus: Any promotional offer such as free bets, bonus funds, or free spins.

3. Eligibility

3.1 To use candyBet, you must be at least 18 years old or the minimum legal gambling age in your jurisdiction, whichever is higher.

3.2 It is your responsibility to ensure that online gambling is legal in your place of residence.

3.3 Employees of the Operator, their close relatives, affiliates, agents, and any persons excluded by law or by the Operator are prohibited from registering or playing.

4. Account Registration and Security

4.1 Only one Account per person, household, IP address, or device is permitted.

4.2 You must provide accurate, complete, and up-to-date information during registration, including your full name, date of birth, address, email, and payment details.

4.3 You are responsible for keeping your login credentials confidential and secure.

4.4 We may require you to verify your identity at any time by submitting official documents such as a passport, utility bill, or proof of payment method.

4.5 Accounts found to contain false or misleading information will be suspended or closed, and any winnings may be forfeited.

5. Deposits and Withdrawals

5.1 Deposits must be made using payment methods registered in your name.

5.2 Deposit and withdrawal limits apply; please refer to the Banking section of the Site for details.

5.3 We do not charge fees for deposits or withdrawals; however, your payment provider may apply fees.

5.4 Withdrawals are generally processed to the original payment method used for deposits, subject to verification.

5.5 We reserve the right to request additional documentation to comply with anti-money laundering laws and regulatory requirements before processing withdrawals.

5.6 We aim to process withdrawal requests promptly but are not liable for delays caused by third-party payment providers.

6. Responsible Gambling

6.1 candyBet is committed to promoting responsible gambling. We provide tools such as deposit limits, loss limits, wagering limits, session reminders, and self-exclusion options.

6.2 If you believe you have a gambling problem, please use these tools or contact our Customer Support for assistance.

6.3 For more information and support, please visit GamCare or the UK Gambling Commission’s website.

7. Prohibited Conduct

7.1 You must not engage in any fraudulent, collusive, or illegal activities, including but not limited to:

  • Money laundering or terrorist financing;
  • Using bots, automated software, or any device to manipulate gameplay;
  • Cheating, collusion, or game manipulation;
  • Operating multiple accounts;
  • Using VPNs or proxies to bypass geographical restrictions or self-exclusion;
  • Sharing your Account or allowing others to play on your behalf.

7.2 We reserve the right to suspend or close Accounts and withhold winnings if prohibited conduct is suspected or proven.

8. Bonuses and Promotions

8.1 All bonuses and promotions are subject to specific terms and wagering requirements, which are published on the Promotions page.

8.2 Abuse of bonuses, including multi-accounting, collusion, or exploiting technical faults, is strictly prohibited and may result in bonus cancellation and forfeiture of winnings.

8.3 Bonuses may have expiry dates and are subject to game restrictions as detailed in their respective terms.

9. Fair Gaming and Game Integrity

9.1 All Games on candyBet are provided by licensed and certified software suppliers and operate using Random Number Generators (RNGs) to ensure fairness and unpredictability.

9.2 We reserve the right to void bets or winnings resulting from technical errors, malfunctions, or breaches of these Terms.

10. Liability and Disclaimers

10.1 We shall not be liable for any losses or damages arising from your use of the Site, including but not limited to technical failures, delays, interruptions, errors, or loss of data.

10.2 Gambling involves risk, and you should only gamble with money you can afford to lose.

10.3 Our maximum liability to you shall not exceed the amount of your last deposit.

10.4 We are not responsible for the content or security of any external websites linked from our Site.

11. Privacy and Data Protection

11.1 Your personal data is collected, stored, and processed in accordance with our Privacy Policy and applicable UK data protection laws, including the UK GDPR.

11.2 We implement industry-standard security measures to protect your information.

11.3 Please review our Privacy Policy for full details on how we handle your data.

12. Intellectual Property

12.1 All content, trademarks, logos, and materials on the Site are the property of candyBet or its licensors.

12.2 You may not copy, reproduce, modify, or distribute any content without our prior written permission.

13. Complaints and Dispute Resolution

13.1 If you have a complaint, please contact our Customer Support team to resolve the issue promptly and fairly.

13.2 Should you remain dissatisfied, you may escalate your complaint to an independent Alternative Dispute Resolution (ADR) body or the UK Gambling Commission.

13.3 All complaints and dispute communications must be submitted in writing.

14. Changes to These Terms

14.1 We reserve the right to update or amend these Terms at any time.

14.2 Significant changes will be communicated to you via email or Site notifications. Continued use of the Site after such notification constitutes acceptance of the updated Terms.

14.3 You are responsible for reviewing these Terms periodically.

15. Contact Information

For questions, support, or to exercise your rights under these Terms, please contact us:

By registering and using candyBet, you confirm that you have read, understood, and agree to these Terms and Conditions.

Licensed and regulated by the UK Gambling Commission. Licence number: [Insert Licence Number].